Last Updated: 1st November 2025

We respect your privacy - truly. So this Privacy Policy explains how The Travel Agent Academy (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, join our programmes, or purchase our digital products.

By using this website, you agree to the practices described below.

If you don’t agree, feel free to close the tab (but we’ll miss you).

1. Who We Are

The Travel Agent Academy is owned and operated by Medlife Holidays (Gouvon Ltd), registered in England and Wales.

We provide business training, online courses, coaching, templates, and digital products for travel agents and entrepreneurs.

If you have any questions about how your data is handled, you can contact us at:

hello@travelagentacademy.com

2. What Information We Collect

A. Information You Voluntarily Provide

When you:

• Join a course or programme

• Download a freebie

• Enter your email

• Fill out a form

• Make a purchase

• Contact us

You may provide:

• Name

• Email address

• Mailing address

• Payment information (processed securely by third parties — we never see your full card details)

• Login details

• Responses to surveys or questionnaires

B. Information Automatically Collected

Like all websites, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Referring website

• Time spent on pages

• Cookies and tracking data

Nothing creepy - just normal functioning analytics to help us keep the website running smoothly.

3. How We Use Your Information

We use your information to:

• Provide access to courses, products, and downloads

• Send you emails, updates, and resources

• Process payments

• Improve website performance and user experience

• Deliver customer service and support

• Personalise content and offers

• Track purchases for VAT, accounting, and legal compliance

We do not sell your data. Ever. Not even if someone offered us a lifetime supply of iced lattes.

4. Email Marketing

When you join The Travel Agent Academy, download a free resource, or purchase a product, you may be added to our email list.

You can unsubscribe anytime using the link at the bottom of our emails.

We won’t take it personally (we may cry for 30–40 seconds, but we’ll recover).

5. Payment Processors

All payments are securely processed by trusted third-party providers such as:

• Stripe

• PayPal

• Other secure platforms depending on the product you purchase

We do not store your full payment details - ever.

6. Cookies & Tracking

Yes, we use cookies. Not the chocolate chip kind (sadly), but the technical kind that help websites function.

Cookies help us:

• Improve site performance

• Track analytics

• Remember your preferences

• Store login sessions

You can disable cookies in your browser if you’d prefer a low-tech experience.

7. How We Store & Protect Your Data

Your data is stored securely using trusted third-party systems and cloud services.

We take data security seriously and implement safeguards including:

• Password-protected systems

• Encrypted platforms

• Limited authorised access

• Secure hosting

But - and here’s the legal bit - no system is 100% foolproof. We do our best, but we can’t guarantee absolute security.

8. Sharing Your Information

We may share your data with trusted service providers who help us run the business, including:

• Website hosting providers

• Email marketing systems

• Payment processors

• Analytics platforms

• Course hosting platforms

These providers only access data necessary to perform their tasks and are required to keep your information confidential.

We do not share your information with external advertisers, spammers, or random people on the internet. Ever.

9. Your Rights Under UK Data Protection Law

Under UK GDPR, you have the right to:

• Access your personal data

• Request corrections or updates

• Ask for your data to be deleted

• Request data transfer

• Withdraw consent

• Object to processing

To exercise any of these rights, email:

hello@travelagentacademy.com

We’ll help you as quickly as possible.

10. Data Retention

We keep your personal information only for as long as needed:

• To fulfil the purpose you gave it for

• To comply with legal, accounting, or tax obligations

• To maintain training access if you have a lifetime or long-term course

When data is no longer required, it is securely deleted.

11. External Links

Our site may link to helpful resources or third-party sites.

We’re not responsible for:

• Their content

• Their privacy practices

• What they do with your data

Always check their Privacy Policies if you’re unsure.

12. Changes to This Policy

We may update this Privacy Policy occasionally.

If we do, the “Last Updated” date will change at the top of the page.

If the updates are significant, we’ll let you know by email.

13. Contact Us

For questions about this Privacy Policy, get in touch:

Email: hello@travelagentacademy.com

We’re here to help - and keep your data safe.