The Travel Agent Academy
Terms & Conditions
The Travel Agent Academy – Terms & Conditions
Last Updated: 1st November 2025
Welcome to The Travel Agent Academy (“we”, “us”, “our”). By accessing or using this website, our training materials, digital products, or any services we offer, you agree to these Terms & Conditions. If you don’t agree… well, you probably shouldn’t use the site. No hard feelings.
These Terms apply to all visitors, users, students, and customers.
1. Who We Are
The Travel Agent Academy is owned and operated by Janine Holley, co-owner of Medlife Holidays (Gouvon Ltd).
Registered in England & Wales.
Trading as The Travel Agent Academy for coaching, mentoring, training programmes, digital products, and online courses.
2. What We Provide
We offer:
Online courses, templates, and training programmes
Coaching, workshops, and educational content
Digital downloads (PDFs, templates, scripts, guides)
Memberships and subscription products
Private podcast episodes and supplementary materials
All content is for educational purposes only and does not guarantee business results, earnings, success, or Olympic-level productivity. You’re responsible for the actions you take based on what you learn (but we cheer you on, obviously).
3. Intellectual Property
Everything you see or download on this site, including text, videos, training materials, templates, branding, designs, PDFs, graphics, and course content, belongs to us.
You can:
Use the content for your own personal learning and business growth
Download and save materials for your own use
You cannot:
Share, resell, distribute, or reproduce our content
Upload our materials elsewhere
Pretend you created it (we will notice)
Give access to anyone who didn’t pay
Basically: use it, love it, but don’t pirate it.
4. Payment Terms
All prices are displayed in GBP.
By purchasing any course, membership, or digital product, you agree that:
Payment must be made in full unless a payment plan is offered
You will complete all payments in a payment plan (no disappearing on instalment #2 please)
Digital products are delivered instantly via email or portal login
You are responsible for entering correct contact details at checkout
If payment fails, we reserve the right to pause your access until it’s sorted.
5. Refund Policy
Unless otherwise stated on the specific sales page:
Digital products, downloadable content, templates, and instant-access courses are non-refundable.
Coaching, live programmes, and membership fees are non-refundable unless covered by a statutory right.
Why? Because you receive the value immediately.
If you believe something has gone wrong with your purchase, contact us and we’ll do our best to help — we’re humans, not robots.
6. User Accounts & Login Access
If you create an account to access training:
Keep your login details private
Don’t share your login with others
Notify us if you believe your account has been compromised
We may suspend your account if we suspect misuse
We want to protect your investment and our content.
7. Student Conduct
By using our training or community spaces, you agree to:
Be respectful in all interactions
Not spam, promote, or try to sell your own services
Not behave in a way that disrupts other students’ experience
We reserve the right to remove anyone from any programme or platform if behaviour becomes inappropriate, abusive, or damaging to others.
8. Results Disclaimer
Just to keep things realistic:
We teach strategies, tools, systems, and methods that work when applied… but we can’t guarantee:
Income levels
Business success
Specific outcomes
How much effort you actually put in (sadly)
Results vary based on your experience, dedication, market conditions, and about 27 other things outside our control.
9. Website Use
You agree not to:
Use the site for illegal purposes
Try to hack, scrape, copy, or reverse-engineer anything
Upload viruses, dodgy files, or anything suspicious
Interfere with the security or functioning of the site
We take security seriously - and so does our tech team.
10. Third-Party Links
Sometimes we link to useful tools, articles, or resources. We’re not responsible for:
The content on third-party websites
The accuracy of their information
Their actions or decisions
Their biscuits, unfortunately
Click external links at your own discretion
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Loss of profits
Loss of business
Loss of data
Any indirect or consequential damages
In short: we deliver great training, but we’re not financially responsible for how you run your business or what happens in your business.
12. Changes to These Terms
We may update these Terms occasionally. If we make any big changes, we’ll update the “Last Updated” date. Keep an eye on it if you’re the organised type.
13. Contact Us
If you have questions, concerns, or need support, you can reach us at:
We genuinely want you to succeed - and we’re here to help.